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关于OCBC借记卡被锁定后处理 lv0kxfq9.png图片 新加坡华侨银行（OCBC）开户指南起因 我申请了OCBC账户并激活了借记卡，三个月前绑定了Apple Pay，在半个月前又绑定Google Pay，随后两天收的OCBC的风控短信，借记卡被锁定了。 lvao1jf1.png图片 处理 从APP里安全邮箱联系客服 lvao76z2.png图片 一个星期后，收到客服回复 {card-default label="客服回复" width="100%"} We refer to your OCBC Debit Card. Based on our records we note that there was an attempt of Apple/Google/Samsung Pay provisioning that took place on 6 April 2024. We wish to ascertain if the above was done by you and if you have responded to any suspicious phishing SMS/Link. If you did not perform the above you may do a card replacement from your OCBC Digital app by following the steps below: Log in to OCBC Digital app Tap on the "=" icon on the top left corner for menu Select Card Services Select "Replace Card" and proceed with the replacement for your card if the card is faulty/damaged; retained by the ATM; requires a name change. If the replacement is required due to lost of card, please select "Report Lost Card" instead and proceed with replacement from there. If you have further questions, please feel free to email us or contact our Personal Banking hotline at the number listed on OCBC website > Contact Us. Thank you for banking with us. We look forward to serving you again. Yours sincerely Melvinder Gill Customer Service Executive Contact Centre OCBC ============= Do allow us to warn you against phishing attempts involving emails that claim to be from OCBC. We will not send you any emails with links. Enter your login credentials (Access Code, PIN or One-Time Password) only into the official OCBC Digital mobile banking app or after accessing the official OCBC website (always type out the URL to do this). ============= The information in this message is confidential. For unsecured emails, our responses will not include specific account related information to safeguard your personal details. This is to prevent any unauthorised access to the information should this email be intercepted by third parties. This email is also intended solely for the person or the entity to whom it is addressed. If you are not the intended recipient, you are not to disseminate, distribute or copy this communication. Please notify the sender and delete the message and any other record of it from your system immediately. For more information about the purposes for which we collect, use and disclose your personal data, read our Data Protection Policy: OCBC website > Personal Banking > Policies {/card-default} 确认是本人绑定了Google Pay lvaocrep.png图片 又过了一个星期，收到客服回复 {card-default label="客服回复" width="100%"} We refer to the OCBC Debit Card (no. ending with 8179). We have submitted your request to relevant department to uplift your card. You may proceed to use the card for transaction. Generally, to protect the security of our customers’ accounts, we will suspend the card and/or account when we find transactions that are inconsistent with their spending pattern. Please be assured that we are committed to doing our part to foil fraudsters and protect our customers’ accounts. If you have further questions, please feel free to email us or contact our Personal Banking hotline at the number listed on OCBC website > Contact Us. Thank you for banking with us. We look forward to serving you again. Yours sincerely Hui Jie Customer Service Executive Contact Centre OCBC ============= Do allow us to warn you against phishing attempts involving emails that claim to be from OCBC. We will not send you any emails with links. Enter your login credentials (Access Code, PIN or One-Time Password) only into the official OCBC Digital mobile banking app or after accessing the official OCBC website (always type out the URL to do this). ============= The information in this message is confidential. For unsecured emails, our responses will not include specific account related information to safeguard your personal details. This is to prevent any unauthorised access to the information should this email be intercepted by third parties. This email is also intended solely for the person or the entity to whom it is addressed. If you are not the intended recipient, you are not to disseminate, distribute or copy this communication. Please notify the sender and delete the message and any other record of it from your system immediately. For more information about the purposes for which we collect, use and disclose your personal data, read our Data Protection Policy: OCBC website > Personal Banking > Policies ============= {/card-default} 结果 现借记卡已被解锁，说实话，OCBC的安全邮箱反馈速度真慢，但电话客服始终接不到中文客服，英语口语好的可以联系电话客服
