关于OCBC借记卡被锁定后处理

Based on our records we note that there was an attempt of
Apple/Google/Samsung Pay provisioning that took place on 6 April 2024.

We wish to ascertain if the above was done by you and if you have
responded to any suspicious phishing SMS/Link.

If you did not perform the above you may do a card replacement from
your OCBC Digital app by following the steps below:

1. Log in to OCBC Digital app
2. Tap on the "=" icon on the top left corner for menu
3. Select Card Services
4. Select "Replace Card" and proceed with the replacement for your card
   if the card is faulty/damaged; retained by the ATM; requires a name
   change.
5. If the replacement is required due to lost of card, please select
   "Report Lost Card" instead and proceed with replacement from there.

If you have further questions, please feel free to email us or contact
our Personal Banking hotline at the number listed on OCBC website >
Contact Us.

Thank you for banking with us. We look forward to serving you again.

Yours sincerely

Melvinder Gill
Customer Service Executive
Contact Centre
OCBC

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Do allow us to warn you against phishing attempts involving emails that
claim to be from OCBC. We will not send you any emails with links.
Enter your login credentials (Access Code, PIN or One-Time Password)
only into the official OCBC Digital mobile banking app or after
accessing the official OCBC website (always type out the URL to do
this).

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The information in this message is confidential. For unsecured emails,
our responses will not include specific account related information to
safeguard your personal details. This is to prevent any unauthorised
access to the information should this email be intercepted by third
parties. This email is also intended solely for the person or the
entity to whom it is addressed. If you are not the intended recipient,
you are not to disseminate, distribute or copy this communication.
Please notify the sender and delete the message and any other record of
it from your system immediately. For more information about the
purposes for which we collect, use and disclose your personal data,
read our Data Protection Policy: OCBC website > Personal Banking >
Policies

We have submitted your request to relevant department to uplift your
card. You may proceed to use the card for transaction.

Generally, to protect the security of our customers’ accounts, we will
suspend the card and/or account when we find transactions that are
inconsistent with their spending pattern. Please be assured that we are
committed to doing our part to foil fraudsters and protect our
customers’ accounts.

If you have further questions, please feel free to email us or contact
our Personal Banking hotline at the number listed on OCBC website >
Contact Us.

Thank you for banking with us. We look forward to serving you again.

Yours sincerely

Hui Jie
Customer Service Executive
Contact Centre
OCBC

=============
Do allow us to warn you against phishing attempts involving emails that
claim to be from OCBC. We will not send you any emails with links.
Enter your login credentials (Access Code, PIN or One-Time Password)
only into the official OCBC Digital mobile banking app or after
accessing the official OCBC website (always type out the URL to do
this).

=============
The information in this message is confidential. For unsecured emails,
our responses will not include specific account related information to
safeguard your personal details. This is to prevent any unauthorised
access to the information should this email be intercepted by third
parties. This email is also intended solely for the person or the
entity to whom it is addressed. If you are not the intended recipient,
you are not to disseminate, distribute or copy this communication.
Please notify the sender and delete the message and any other record of
it from your system immediately. For more information about the
purposes for which we collect, use and disclose your personal data,
read our Data Protection Policy: OCBC website > Personal Banking >
Policies

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